Our Commitment
We take live-fish shipping seriously and use quarantine, fish-first scheduling, and careful preparation to give each shipment the best practical chance of arriving safely.
Inspect Immediately
Open and inspect the shipment promptly after delivery. Do not leave a live-fish package exposed to outdoor heat, cold, or direct sunlight.
DOA Photo Requirement
To qualify for review under the Live Arrival Guarantee, any DOA fish must be accompanied by a clear photo taken immediately upon arrival. Contact us right away and include your order information and the affected fish.
Shipping Conditions
Guarantee eligibility can depend on following the current shipping, delivery, and claim instructions associated with the order. Weather holds or schedule changes may be used when conditions are unsafe.
Need Help?
If an arrival does not look right, document the condition immediately and contact Discus Direct™ before discarding packaging or the affected fish.