If a Fish Is DOA
Immediately take a clear photo of the fish upon arrival. This arrival photo is required for a DOA fish to qualify for review under the Discus Direct™ Live Arrival Guarantee.
Contact Us Right Away
Send the arrival information to Discus Direct™ immediately. Include your order number, identify the affected fish, and include the required clear arrival photo.
Claim Review
We review the information provided against the Live Arrival Guarantee terms and the shipment record. The immediate arrival photo is an important part of documenting the condition of the fish when the package was received.
If the Fish Is Alive but Stressed
Shipping can be stressful. Move carefully, maintain stable receiving conditions, and consult the arrival and acclimation guide. If you are concerned about a live fish, contact us with the order number and a clear description of what you are seeing.
Review the Full Shipping Policy
The shipping schedule, quarantine standard, weather considerations, and Live Arrival Guarantee information are maintained on the Shipping & Live Arrival page.