1. Order Received
After checkout, keep your order information for reference. Live-fish orders then move through our preparation process rather than being treated like ordinary shelf merchandise.
2. Quarantine & Shipment Preparation
Fish are quarantined for at least 3 days before shipment. We also consider fish condition, destination conditions, and carrier conditions before a live shipment leaves.
3. Shipment & Tracking
Live fish ship Monday through Wednesday via UPS. Once a shipment is released to the carrier, use the tracking information associated with the order to follow its progress and prepare for delivery.
4. Delivery & Arrival
Receive the package promptly, inspect the fish on arrival, and follow the Discus Direct™ arrival and acclimation guidance. If a fish is DOA, an immediate clear arrival photo is required for review under the Live Arrival Guarantee.
Need Help With an Existing Order?
Contact Discus Direct™ and include your order number so we can identify the shipment or livestock record efficiently.