Find answers about ordering, shipping, quarantine, acclimation, care, and our Live Arrival Guarantee.
When do live fish orders ship?+
Live fish ship Monday through Wednesday via UPS.
Are fish quarantined before shipping?+
Yes. All fish are quarantined for at least 3 days before shipping to help ensure top-quality health.
How early should I place my order?+
Orders must be received at least 3 business days before the applicable shipping date.
What do I do if a fish arrives DOA?+
Immediately take a clear photo of the fish upon arrival and contact us right away for review under the Live Arrival Guarantee.
Can weather delay my live-fish shipment?+
Yes. Unsafe temperatures, severe weather, or meaningful carrier disruptions may require us to use a safer shipping window rather than sending live animals into avoidable risk.
What should I do before my fish arrive?+
Have the receiving aquarium prepared and stable, monitor tracking, plan to receive the package promptly, and review the Discus Direct™ arrival and acclimation guidance before delivery.
What fish does Discus Direct™ specialize in?+
Our five core livestock programs are Discus, Severums, Uaru, Plecos and Angelfish, with Discus as the flagship category.
Where can I find arrival and acclimation guidance?+
Review the Arrival & Acclimation guide before delivery so the receiving aquarium is ready and you know what to do when the shipment arrives.
Can you help me choose compatible fish?+
Yes. Contact our support team before ordering and we can help with fish selection, care questions, and general compatibility guidance.